FAQ

Custom Canvas Online FAQ

Products

1. What is a custom canvas print?

A custom canvas print is a personalized artwork that you can create using your photos or designs. We print your chosen image onto high-quality canvas material, which is then stretched over a wooden frame to create a stunning piece of wall art.

2. What type of canvas do you use for printing?

We use high-quality, 100% cotton canvas that is both durable and vibrant, ensuring your artwork looks stunning and lasts for years.

3. What printing technology do you use?

We utilize state-of-the-art Giclée printing technology, which provides exceptional color accuracy and detail. Our printers use archival inks that resist fading for over 75 years.

4. Can I customize the layout of my canvas print?

Yes! You can customize the layout, including:

  • Orientation: Landscape, portrait, or square
  • Borders: Choose between mirrored, black, white, or colored edges
  • Collages: Combine multiple photos into one canvas

5. Are the canvas prints ready to hang?

Absolutely. All of our canvas prints come with pre-installed hanging hardware, so they’re ready to display right out of the box.

6. Do you offer framing options?

Yes, we offer several framing options to complement your canvas, including wood and metal frames in various finishes.

7. How do I care for my canvas print?

To maintain your canvas print's appearance:

  • Avoid direct sunlight and moisture
  • Dust with a soft, dry cloth
  • Do not use water or cleaning solutions

Ordering & Customization

1. How do I place an order for a custom canvas print?

To place an order:

  1. Choose your canvas size and options
  2. Upload your image(s)
  3. Customize the layout and preview
  4. Add to cart and proceed to checkout

2. What image file formats do you accept?

We accept the following file formats: JPEG, PNG, TIFF, and PDF. For the best results, ensure your image is high resolution.

3. Can I preview my custom canvas before ordering?

Yes, our online design tool allows you to preview your canvas print before finalizing your order, ensuring it looks exactly how you want it.

4. Can I make changes to my order after it has been placed?

If you need to make changes, please contact us within 24 hours of placing your order. Once production begins, modifications may not be possible.

5. Do you offer bulk discounts for large orders?

Yes, we offer bulk discounts for orders of multiple canvas prints. Please contact our customer service team for more details on pricing.

Shipping & Delivery

1. What is the estimated delivery time for my canvas print?

Our standard delivery time is 7-10 business days. Expedited shipping options are available at checkout for faster delivery.

2. Do you offer international shipping?

Currently, we ship within the United States only. Stay tuned for future updates on international shipping options.

3. How is my canvas print packaged for shipping?

Each canvas print is carefully packaged with protective materials to ensure it arrives in perfect condition. We use sturdy boxes to prevent damage during transit.

4. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.

Returns & Refunds

1. What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, please contact us for a return or exchange.

2. What should I do if my canvas arrives damaged?

If your canvas arrives damaged, please contact us immediately with photos of the damage. We will arrange a replacement or refund as soon as possible.

3. Are there any non-returnable items?

Custom canvas prints that have been personalized cannot be returned unless they arrive damaged or defective.

Customer Support

1. How can I contact customer support?

Our customer support team is available to assist you via:

2. Do you offer design assistance?

Yes, our design team is here to help you create the perfect canvas print. Contact us for assistance with layout, color correction, and other design elements.

3. Can I visit your physical store?

We are an online-only store, but we ensure a seamless shopping experience with comprehensive support and virtual design tools.

 

What is 14 - 2?